Order Status

You can check the status of your open orders by visiting our Order Tracking page. This is the easiest and fastest way to obtain current information. Please note: Order information may not appear in your petsmart.ca Order History for up to 1 hour after the order has been submitted.

When you click on Order Tracking, you will be prompted to log in with your e-mail address and password. Once you have signed in, the Order Tracking page will provide you with detailed information about your current or past orders. After your order has been shipped, your tracking number, if available, will be displayed. This number allows you to check the shipping status of your order through the shipping company. Note: Shipping companies may not have the ability to track a number for up to 2 business days.

If you do not have a PetSmart account, you can still view the status of your order by visiting our Track Your Order page. A valid order number and zip code are required.